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The deposit form closes with a message that the amount falls outside the allowed range, and this is the one Casino Days condition many players meet without noticing it. The most common cause is a mismatch between the payment amount and the limits tied to the chosen method and the account currency.

Deposits and withdrawals declined by payment limits

The player submits a deposit or withdrawal and the page returns a limit error instead of a confirmation, so the money never moves.

• The amount sits below or above the range allowed for the chosen payment method.
• The account currency differs from the currency the method processes.
• The withdrawal is larger than the balance left after an active bonus is included.
• A previous pending withdrawal is still open and blocks a second request.
• The selected method cannot handle withdrawals at all, only deposits.

1. Note the exact wording of the error message before changing anything, because it usually names the limit that was broken.
2. Compare the amount you entered with the smallest and largest sums the chosen method accepts.
3. Switch to a different payment method that covers the amount you want to move.
4. Check that the account currency and the method currency match before confirming.
5. Cancel any earlier withdrawal that is still pending, then start a new request.
6. Keep a bonus out of the calculation by waiting until its conditions are completed.
7. Try a smaller test deposit first to confirm the method works.
8. Repeat the request in a different browser or on the phone browser if the form keeps failing.
9. Take a screenshot of the error with the amount and method visible.

Contact support when the same limit error appears for several methods and smaller amounts.

Welcome bonus and free spins not credited

After a qualifying deposit the balance shows no bonus and the free spins counter stays at zero. A valid Casino Days promo code entered during the deposit is the usual reason the reward appears, and a missing or mistyped code is the most common cause of a silent failure; the www.ca-casinodays.com bonus page explains which deposit triggers the welcome offer.

• The promo code was left out or entered with a typo on the deposit screen.
• The deposit was made before the code was applied to the account.
• The minimum qualifying deposit for the offer was not reached.
• The bonus was already claimed once on the same account or household.
• The reward is waiting in a separate bonus balance that has not been activated.

1. Open the bonus section and confirm whether the welcome offer shows as available, active or used.
2. Check your deposit history for the exact amount and the timestamp.
3. Compare that amount with the minimum needed for the offer to trigger.
4. Confirm the code was typed in the bonus field and not only in a note.
5. Look for a claim or activate button next to the bonus entry and press it.
6. Refresh the account page and sign in again so the balance reloads.
7. Repeat the deposit only if the offer is still listed as available for you.
8. Keep the confirmation of the first deposit, since support will ask for it.
9. Note the time the deposit was made and the code used.
10. Send those details to support if the bonus is still missing after you sign in again.

Contact support when the bonus shows as used but never reached your balance.

Games and pages that fail to load on a phone

The lobby opens on the phone browser, but a game stays on a blank screen or the page reloads itself in a loop.

• The mobile connection is weak or switches between Wi-Fi and mobile data.
• The browser has old cached files that clash with the current page.
• Several tabs or background apps are using the phone’s memory.
• A content blocker or private mode is stopping the game from loading.
• The browser version is too old for the game provider’s software.

1. Turn off Wi-Fi and load the page once on mobile data, then reverse it, to see which connection fails.
2. Clear the browser cache and cookies, then sign in again.
3. Close other tabs and background apps before opening the game.
4. Disable content blockers or private browsing for the session.
5. Update the phone browser to its latest version.
6. Try one game from a different provider to see whether the fault is site-wide or single-game.
7. Restart the phone and open the lobby again.
8. Test the same account on another browser on the same phone.
9. Write down the game name and the exact error or blank state you see.

Contact support when every game fails on the phone browser while other websites load normally.

Identity verification stuck or documents rejected

The account stays in a pending state and the document upload shows a rejection reason the player does not understand. Submitting the same file again without changing anything keeps the loop running.

• The photo is blurred, cropped or shows glare over the text.
• A corner of the document is outside the frame.
• The name on the document differs from the name on the account.
• The document is expired or a side of it is missing.
• A selfie was taken with a filter, poor light or a covered face.

1. Read the rejection note on each upload and match it to one of the causes above.
2. Take a new photo in daylight, on a flat surface, with all four corners visible.
3. Make sure no finger, shadow or reflection covers the text and photo.
4. Upload both sides of any document that has information on the back.
5. Use documents that are currently valid and not close to expiry.
6. Check that the account name matches the document letter for letter.
7. Update the account details first if the legal name is wrong.
8. Take a fresh selfie without filters, facing a plain background.
9. Upload one document at a time and wait for the status on each before adding the next.
10. Keep the original files so you can send them again if needed.

Contact support when the status does not change after a corrected upload or the documents are refused without a clear reason.

Use the same legal name, currency and payment method from the first deposit onward, because most payment, bonus and verification faults start with a mismatch created at sign-up.