You forgot to enter the bonus code in the right box, so the welcome offer didn’t activate on your last try. Now you’re about to try again and the one thing most people get wrong is assuming the code can go in later.
Playing games on your phone and desktop
How do I open a game on my phone without an app?
You play through your phone’s browser, so no download is needed. Open your browser, go to the Bitstarz site, and log in with your details. Tap a game to load it in the browser, and it runs like any other mobile web page. Make sure your browser is up to date and you have a stable connection before you start.
Which games can I play at Bitstarz?
The casino bitstarz offers a mix of slots, table games and live dealer titles. Slots usually load first in the lobby, while table games sit in their own section. Live dealer games stream from a studio and need a steady connection. Pick a category and try a game in demo mode where available before you play with real money.
Do I need an app to play live dealer games?
Live dealer games run in your phone browser, just like other games. No app is offered, so you don’t need to install anything. The stream works best on a reliable connection and with a modern browser. Test a live table with a small stake first to see how it performs on your phone.
Can players in Canada use the site on mobile?
Players in Canada can open Bitstarz in their phone browser and log in as usual. The site is built for mobile browsers, so the layout adjusts to smaller screens. A few games may be restricted in your region, and the site shows what is available. Check that the game you want appears in your lobby before you deposit.
Why does a game keep loading slowly on my phone?
Slow loading usually comes from the connection or from too many open browser tabs. Close other tabs and switch to a stable network. Clear your browser cache if a game has failed to load more than once. If a single game is slow, try another title to see whether the issue is the game or your device.
Welcome offer and bonus codes
Where do I enter the bonus code bitstarz gives me?
You enter the bonus code bitstarz provides in the bonus code field during registration or on the deposit screen. The code must match exactly, including capital letters, or the system won’t recognise it. Check the field before you confirm the deposit. If the field is empty, you can’t add the code after the deposit is complete.
Can I use the welcome offer more than once?
The welcome offer is meant for new players and applies to the first deposit. If you already claimed it on your account, it won’t be available again. Creating a second account to get it again breaks the rules and can lead to account closure. Use your one claim on the deposit you plan to play with.
What happens if I forget to add the code before depositing?
The deposit goes through without the bonus being added to your balance. You can’t add the code retroactively for that deposit. Make the next deposit with the code entered correctly if the offer is still available to you. Check the code field one last time before you press confirm.
Why is my bonus not showing after I deposited?
A missing bonus usually means the code was mistyped or left out. Another cause is depositing before the code was accepted. Wait for the deposit to clear and check your bonus balance again. If it’s still missing, contact support with your deposit details and the code you used.
Do I have to wager the bonus before I can withdraw?
Yes, bonus funds come with wagering conditions that you must meet before withdrawing winnings from them. These conditions apply to the bonus amount and sometimes to the deposit. While you play, your progress toward the requirement is tracked. Check your bonus balance page to see how much wagering remains.
Licence and how safety works
Is Bitstarz a licensed casino?
Bitstarz operates under a gambling licence that requires it to follow rules on fair play and player protection. The licence details are shown on the site. Players can look at them to see which authority supervises the casino. A valid licence means complaints can be escalated to that authority.
How does Bitstarz protect my money and personal data?
Your connection to the site is encrypted with SSL, so data sent between your browser and the server is protected. Payments are handled through regulated providers that process transactions securely. Your personal details are stored under the privacy policy. Use a strong password and never share your login with anyone.
What checks will I face when I withdraw?
Before a withdrawal, the casino may ask you to complete KYC checks to confirm your identity. This means sending a copy of your ID and sometimes proof of address. Complete these before you request a large withdrawal to avoid delays. The checks are a standard part of the licence conditions.
Can I get help if something goes wrong?
Support can help with account issues, missing bonuses and payment questions. If support can’t resolve a dispute, you can take it to the licensing authority. The contact details for support and the licence are on www.bitstarz.mex.com. Keep records of your messages and transaction references when you raise a complaint.
Creating an account and first deposit
What information do I need to sign up?
You provide your name, date of birth, email and address during registration. Use your real details, because they must match your ID later. Choose a strong password and keep it private. Confirm your email if the site asks you to.
How do I make my first deposit?
Log in, open the deposit screen and choose a payment option. Enter the amount and paste the bonus code in the bonus field if you have one. Check the amount and code before you confirm. The funds appear in your balance once the payment is processed.
Can players in Canada open a Bitstarz account?
Players in Canada can register and play at bitstarz canada, subject to the rules shown during sign-up. The site may ask for regional details to confirm your location. Some payment options and games may differ for your region. Make sure the details you enter match your real address.
How do I turn on 2FA for my account?
Open your account security settings and look for the two-factor authentication option. Follow the steps to link an authenticator app, then enter the code it shows to confirm. Once active, you’ll need a code from the app each time you log in. Store your backup codes somewhere safe in case you lose access.