You are looking at the bonus screen on your phone, deciding whether to accept the offer. Most players click “accept” without reading the conditions, then lose the bonus because they played the wrong games.
Playing with Your Bonus
Can I use the bonus on any game at Spin Palace?
No, not every game counts the same way. Slots usually contribute 100%, while table games like blackjack often count less or not at all. Before you play, check which games are listed as eligible in the bonus terms. If you play a game that is excluded, you may lose the bonus and any winnings from it. Stick to slots to be safe unless the offer states otherwise.
How do I know if I am playing with bonus money or real money?
When you make a deposit and take a bonus, your real money is used first. Once that is gone, the bonus money kicks in. You can see your balances in the cashier or account section. If you are unsure, contact support before you start playing. This is important because Spin Palace bonus rules on which games you can play may differ for each balance type.
What happens if I win a jackpot while using a bonus?
Jackpot wins from bonus play are usually treated like any other win. However, some jackpot games are excluded from bonus wagering. If you win a jackpot on a game that does not count toward wagering, you might not be able to withdraw those funds until you meet the requirements. Always confirm with support whether the jackpot game you want to play is included. It saves disappointment later.
Can I stop playing and come back later to finish the wagering?
Yes, you can log out and come back another day. The bonus and its wagering progress remain active until the expiry date. Check the offer for how many days you have to complete the wagering. If you do not finish in time, the bonus and any winnings from it will be removed. Set a reminder so you do not lose your progress.
What is the most common mistake players make with bonuses?
The biggest mistake is playing games that do not count toward wagering. Many players start with slots, then switch to blackjack or roulette, and later find out those games did not help. Another common error is betting more than the maximum allowed bet per spin. Read the bonus terms to see the maximum bet limit. Staying within the rules keeps your bonus safe.
Deposits and Withdrawals
Do I need to use a bonus code to get the offer?
Some bonuses require a code, while others are automatically added when you deposit. Check the promotions page or the email you received for any code. If a code is needed, enter it in the cashier before confirming your deposit. If no code is mentioned, the bonus should appear automatically. If it does not, contact support immediately.
Can I withdraw my winnings before finishing the wagering?
No, you must complete all wagering requirements before you can withdraw. If you request a withdrawal early, you will lose the bonus and any winnings from it. Your deposit itself is not locked, but taking it out will cancel the bonus. Finish the playthrough first, then make a withdrawal. This rule applies to every bonus at the casino.
Why did my deposit not trigger the bonus?
This usually happens when you use a payment method that is excluded from the bonus offer. Some methods, like certain e-wallets, do not qualify. Another reason is that you already have an active bonus and cannot add another. Check the bonus terms for eligible payment methods. If everything looks correct, contact support to fix it.
How long do withdrawals take after a bonus?
Withdrawal time depends on the method you choose and the verification status of your account. Once you meet the wagering, you can request a payout. The casino then processes the request, which can take some time. Make sure your account is verified before you request a withdrawal to avoid delays. Each method has its own speed.
Is there a maximum amount I can win from a bonus?
Yes, many bonuses have a maximum win cap. This means you cannot withdraw more than a set amount from your bonus winnings, even if you won more. The cap is stated in the bonus terms. If you hit a big win, check the cap before celebrating. Any amount above the cap will be removed upon withdrawal.
Your Account
Do I need to verify my account to use a bonus?
Yes, you must verify your account before you can withdraw any winnings, including those from a bonus. Verification means providing a copy of your ID and proof of address. You can usually upload these documents in the account section. Do this right after you register, so you are ready when you win. It takes a few days to process, so do it early.
What personal details do I need to give when signing up?
You need to provide your full name, date of birth, email address, home address, and phone number. All these must match the documents you later use for verification. If you make a mistake, you may not be able to withdraw until you correct it. Double-check every field before you submit. One typo can cause delays.
Can I have more than one account to get multiple bonuses?
No, only one account per person, household, or IP address is allowed. Creating multiple accounts to claim multiple bonuses is against the rules. If the casino detects duplicate accounts, they will close them and confiscate any winnings. Stick to your one account and use it for all your play. It is not worth the risk.
What should I do if I forget my password?
Click the “Forgot Password” link on the login page. You will receive an email with a link to reset it. Follow the instructions and choose a strong password. Make sure you have access to the email you registered with. If you do not get the email, check your spam folder or contact support.