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“Why is my withdrawal still pending and why were my bonus spins not credited?” The most common cause is that one account condition has not been met yet, such as pending identity checks or a bonus that needs a separate activation step.

Withdrawal still pending after the request

You see the withdrawal listed as pending instead of completed, and your balance has already been reduced. Likely causes are:

• Identity verification is not finished, so the payment team cannot release funds.
• The withdrawal request is still in the internal review queue.
• A bonus is active and its wagering conditions are not yet met.
• The payout details do not match the name on the account.
• The account has a security hold after a login from a new device.

What to do:

1. Open your account and confirm that your profile name matches your bank or payment details exactly.
2. Complete any outstanding identity checks before waiting further.
3. Check whether an active bonus still needs wagering before withdrawal.
4. If you used a card, confirm the card is still valid and not expired.
5. Cancel the pending request only if you need the funds back on your balance.
6. Submit a new request after all conditions are met.
7. Keep the confirmation screen or email of the new request.
8. Do not send the same request twice; duplicates slow the review.
9. Make sure your email inbox is not blocking messages from the casino.
10. Log in from the same device and network you usually use.
11. If a security hold is shown, follow the on-screen steps to clear it.
12. Wait for the review to finish before contacting support.
13. Contact support with your request reference if the status has not changed after the stated review period.

Contact support when the request stays pending after you have completed verification and met all bonus conditions.

Identity verification stuck or documents rejected

You uploaded documents but the status still shows as pending or rejected, and you cannot move funds. Likely causes are:

• The photo is blurred, cropped or shows glare.
• The document is expired or the details do not match the account name.
• The proof of address is older than the accepted period.
• Only one side of an identity document was uploaded.
• The file format or size is not supported by the upload tool.

What to do:

1. At ggbet.uk.net, open the verification area and read the exact rejection reason shown for each document.
2. Retake the photo in daylight, with all four corners visible and no flash glare.
3. Upload both sides of an identity document if the form asks for them.
4. Use a proof of address that shows your full name and current address clearly.
5. Check that the name on every document matches the name on your account.
6. Save files in a common format such as JPG or PDF and keep them under the size limit.
7. Remove any covers or screens from the document before photographing it.
8. Submit each document once and wait for the review instead of uploading repeatedly.
9. If a document is rejected twice, prepare an alternative document from the same category.
10. Keep copies of everything you send for your own records.
11. Do not edit or crop the images with photo software.
12. Contact support only after you have corrected the stated rejection reason.
13. Contact support when a corrected document is rejected again or the check stays open without a reason.

Welcome bonus or free spins missing

You made a qualifying deposit but the bonus or spins do not appear on your balance. Likely causes are:

• The bonus code was not entered during the deposit step.
• The deposit was made before the bonus was activated.
• The bonus was already claimed earlier on the same account.
• The payment method used is excluded from the offer.
• The bonus is tied to a specific game and does not show in your main balance.

What to do:

1. Open the promotions page and confirm the exact steps the offer requires.
2. Check your bonus history to see whether the offer is listed as claimed.
3. Look for a separate bonus balance or a spins section inside the casino.
4. Confirm the deposit method you used is allowed for that offer.
5. If a code is required, make a new qualifying deposit and enter the code in the bonus field.
6. Do not deposit twice in a row before the first bonus appears.
7. Note the time and amount of the qualifying deposit.
8. Restart your browser session and log in again to refresh the balance.
9. Check whether the spins must be opened in a specific slot before they appear.
10. If the bonus was credited but expired, ask support whether it can be reissued.
11. Contact support with your deposit reference and the bonus name if the offer still does not appear.

Deposit left the bank but not on the casino balance

Your bank shows the payment as sent, but the casino balance has not changed. Likely causes are:

• The payment is still being confirmed between the provider and the casino.
• A bank security step is holding the transfer.
• The payment was sent to an old or incorrect payment detail.
• The casino account is not fully verified, so the deposit is held for review.

What to do:

1. Keep the payment confirmation from your bank, including the reference number.
2. Wait for the payment to clear before making a second deposit.
3. Refresh the casino balance by logging out and back in.
4. Check your transaction history on the casino side for a matching entry.
5. Confirm that the payment details you used are the current ones shown in your account.
6. Complete any outstanding verification on your account.
7. Do not repeat the deposit until the first one is resolved.
8. Check whether your bank flagged the payment for security.
9. Note the exact amount, time and reference for support.
10. Contact support with the bank confirmation if the balance does not update after the payment clears.
11. Ask your bank to trace the payment if support cannot find it.

Finish identity verification and read the bonus conditions before you deposit, so most holds and missing credits never happen.