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You assume your Lolajack welcome bonus or free spins will appear the moment you finish your first deposit, yet your balance shows no bonus and the spins are missing. The most common cause is that the bonus was not selected or the qualifying deposit was made after the offer had already been used.

Welcome bonus or free spins not credited

You see a completed deposit in your history but the bonus balance stays at zero and the spin counter does not move.

• The bonus was not chosen before the deposit was confirmed.
• The deposit was made with a method that does not qualify for the offer.
• The minimum qualifying deposit was not met.
• The same bonus had already been claimed on the account.
• Free spins are tied to a specific game and expire if unused.

1. Open the promotions page and confirm the bonus is still active for your account.
2. Check your deposit history to see whether the payment completed and for how much.
3. Compare that amount with the minimum the offer requires.
4. Review the payment method you used and whether the offer accepts it.
5. Return to the bonus page and select the offer again before making another deposit.
6. If the bonus was already claimed, use the live chat to explain the missing credit.
7. Ask whether the spins are attached to a specific slot and open that game.
8. Refresh the game list or log out and back in to reload the bonus balance.
9. Keep a screenshot of your deposit confirmation and the bonus page.
10. Note the time of the deposit and the name of the offer.
11. Do not make a second deposit until you know why the first did not qualify.
12. If the spins show as used, ask support to check the spin history on the account.
13. Contact support when you have the deposit reference and the offer name ready.

Contact support if the deposit met every condition and the bonus is still absent after you log in again.

Deposit left the bank but is not on the casino balance

Your bank shows the payment as completed, yet the balance on lolajack.in.net/ does not include it and the deposit history may show it as pending.

• The payment is still being confirmed between the bank and the casino.
• The deposit was sent to an old payment reference.
• The payment method requires a separate confirmation step you did not finish.
• The account details on the casino do not match the bank account used.
• A deposit bonus check is holding the credit until the amount is matched.

1. Open your deposit history on the casino and note the status shown.
2. If the status is pending, wait for the next update before trying again.
3. Compare the reference number in your banking app with the one in your deposit history.
4. Check that you completed every confirmation step in the payment provider.
5. Make sure the name on the casino account matches the name on the bank account.
6. Take a screenshot of the bank transaction that shows the completed payment.
7. Do not send a second deposit until the first one is located.
8. If the status is failed, the money should return to your bank automatically.
9. If the status is completed but the balance is unchanged, note the time and amount.
10. Use live chat and give the reference number, amount, time and screenshot.
11. Ask support to trace the payment against your account.
12. Contact support as soon as the bank shows completed and the casino shows nothing.

Withdrawal pending longer than expected

You requested a withdrawal and the status stays pending for longer than the stated window, with the amount still shown as locked.

• Identity verification is unfinished or a document is missing.
• A bonus on the account still has wagering requirements to meet.
• The withdrawal was requested to a method that differs from the deposit method.
• The request was made during a period when the payment team is not processing.
• The account has a pending check for duplicate or unusual activity.

1. Open the withdrawal history and read the exact status shown.
2. Check the account section for any verification request that is still open.
3. Confirm that every bonus on the account has been fully wagered or removed.
4. Make sure the withdrawal method matches the method used for the deposit.
5. If the status is pending, wait for the stated window to pass before acting.
6. Look for an email or message from support asking for extra documents.
7. Respond to any document request with clear files in the format requested.
8. Do not cancel and resubmit the withdrawal repeatedly, as this restarts the queue.
9. Keep the withdrawal reference number and the amount requested.
10. If the status is still pending after the window, contact support by live chat.
11. Provide the reference number and ask for the specific reason the request is held.
12. If the reason is verification, complete that step first and then wait for the request to resume.
13. Contact support when the pending window has passed and no explanation has arrived.

Identity verification (KYC) stuck or documents rejected

You uploaded your identity documents and the account still shows verification as pending, or the documents were rejected with no clear reason.

• The photo is blurred, cropped, or shows glare on the document.
• The document has expired or the details do not match the account name.
• A required document type was not uploaded, such as proof of address.
• The file format or size is outside what the upload form accepts.
• The same document was sent twice, which keeps the review open.

1. Open the verification page and note which documents are marked as required.
2. Check that the document is valid and not expired.
3. Make sure the name on the document matches the name on the account exactly.
4. Take a new photo in good light with all four corners visible.
5. Avoid glare, shadows and fingers over the text.
6. Upload the file in the format the form accepts, such as an image or a scan.
7. If proof of address is requested, use a document that shows your name and address.
8. Do not upload the same document again unless support asks for a new copy.
9. Write down the date and time you uploaded each file.
10. Wait for the review to finish before sending more documents.
11. If a document is rejected, read the reason and correct only that issue.
12. If no reason is shown, ask support which document failed and why.
13. Contact support when the review stays open after a rejection with no explanation.

Keeping one bank account, one payment method and one set of valid documents tied to your account prevents most of these problems before they start.