Your first deposit form is open and the bonus box sits right beside the amount field. Most players tick that box without knowing what it adds to their play, then wonder later why part of their balance behaves differently.
Bonus screens and what each offer does
How do I know which bonus is active on my account?
An active bonus shows its own balance next to your cash balance. Open the bonus area of your account and look for the offer marked as running. Anything listed as finished or expired no longer affects play. Check the bonus balance before you place a bet, because the two balances can behave differently.
Does a deposit bonus change how my balance is spent?
Bonus money is kept apart from the cash you deposited. When you place a bet, the system draws from the bonus balance first in most cases. That means your own money stays put until the bonus part is used. Watch the balance split on screen so you know which part a bet is touching.
Why was my bonus not added after I paid in?
A payment that qualifies for an offer is credited once the deposit is confirmed. If the bonus box was unticked, no offer is attached to that payment. Some offers also need a code entered before you confirm. Check the bonus history for a pending entry before you pay in again.
Can I cancel a bonus I no longer want?
Yes, most offers can be removed from your account while they are still running. Cancelling usually also removes any winnings tied to that bonus. Do it from the bonus section, not by chatting to support. Once cancelled, the offer cannot be restored, so weigh that before you confirm.
What happens to a bonus when it expires?
An offer has a time window, and it ends when that window closes. Any remaining bonus money is taken back at that point. Winnings that were still tied to the bonus go with it. Keep an eye on the timer shown beside the active offer so nothing is lost by surprise.
Do free spins and deposit offers follow the same rules?
Each offer carries its own conditions, even on the same page. Free spins usually apply to chosen games, while a deposit bonus covers a wider set. Mixing two offers at once can break the rules of both. Read the block for the specific offer you are claiming, not the general page.
What do I do if a bonus credit looks wrong?
Note the time, the offer name and the amount you expected to see. Take a screenshot of the bonus screen while it still shows the mismatch. Send those details to support from the contact option inside your account. Keep the offer active until the reply arrives, because cancelling it can remove the evidence.
Sign-in, profile and keeping the account usable
What do I need before my just casino login works?
You need the email address and password used at registration. The account also has to be confirmed and fully set up. If identity checks are still open, some parts stay locked until they are done. Start with a normal https://www.justcasino.gr.com/ sign-in and see what the page asks for next.
I forgot my password — how do I get back in?
Use the forgotten-password option on the sign-in screen. Enter the email tied to the account and follow the message that arrives. Choose a new password you have not used elsewhere on gambling accounts. If the message does not arrive, look in the spam folder before trying again.
Why does the login page keep saying my details are wrong?
Small typing errors cause most failed sign-ins. Check for a space at the end of the email and for capital letters in the password. Try typing it into a plain text field first to see it clearly. After several failed attempts, wait a moment and then try once more.
Can I stay signed in on my phone?
Keeping a session open is handy on a personal phone, but risky on a shared one. Sign out when you finish if anyone else uses the device. Mobile play runs in the phone browser, so clearing browser data will also end the session. Treat the saved login like a key to your money.
How do I change my email or phone number?
Profile details are edited from the account settings page. Some changes need confirmation from the old address before they take effect. Keep the old contact method reachable until the switch is complete. A wrong email blocks password resets and important account messages.
Why is my account asking for documents?
Identity checks are a normal part of running an account. The request usually comes before a first withdrawal or when details need matching. Send clear photos with all corners visible and no glare. The check moves faster when the name and address match your payment details.
How do I close my account for a while?
Ask support for a temporary closure if you need a break. Access is blocked for the agreed period, and you can request reopening later. Withdraw any cash balance before the account goes quiet. Keep the confirmation message until the account is active again.
Sending money in and taking it out
Which payment steps come before my first deposit?
Complete your profile details and the identity check if it has been requested. Open the cashier and pick a payment option from the list shown. Enter the amount, then confirm the bonus box choice before you pay. Keep the confirmation screen until the balance updates.
Why is my withdrawal held up?
Most holds come from an unfinished identity check or an active bonus. Money tied to a bonus cannot leave until the offer is completed or cancelled. Payments back to a method you used before are also reviewed first. Check the status shown on the withdrawal before you contact anyone.
Can I withdraw to a different method than I paid with?
Withdrawals usually return to the method used for the deposit. This keeps the money trail clear for both sides. A different method may be allowed only after the original one is used. Plan your payments around this so a win is not delayed.
My payment failed but the money left my bank — what now?
Wait for the provider to settle the pending charge before doing anything else. Note the time, amount and payment option used. If the balance has not changed once the charge clears, contact support with those details. Do not send the same payment again until the first one is resolved.
Is there a minimum for deposits and withdrawals?
Each payment option has its own entry level, shown in the cashier. The figure appears beside the option before you confirm. Going below it means the payment will not go through. Pick the option that fits the amount you want to move.
Do I need to pay fees to move money?
The site side of a payment is shown in the cashier before you confirm. Your bank or payment provider may add its own charge. That extra cost is set by them, not by the site. Check your provider’s pricing once so a later deduction is no surprise.
How do I see my past payments?
Transaction history sits inside the cashier area of your account. It lists deposits, withdrawals and their current status. Use it to confirm whether a payment is pending or complete. Screenshot the entry before contacting support, so the details are exact.
Games, the phone browser and responsible play
Can I play on my phone without installing anything?
Yes, the site opens in the browser on your phone. Log in through the same page you use on a computer. There is no just casino app to download, so keep the browser updated instead. A stable connection matters more than the device you use.
Why do some games run slowly on my phone?
Older phones and busy browsers struggle with heavier titles. Close other tabs and clear the browser cache before you start. A weak signal also causes freezing during play. Try a different game first to see whether the problem is the device or one title.
What does RTP mean on a game page?
RTP is the share of stakes a game returns to players over a long run. It is a long-term figure for the game, not a promise for your session. Games with a higher RTP lose value more slowly on average. Use it to compare titles, not to predict a single spin.
Do my game rounds save if the connection drops?
Most rounds are recorded on the site side, so a dropped connection does not erase them. Reopen the game after reconnecting and the state should match your balance. Do not start the same round again until the balance settles. If a result looks missing, note the time and game name.
How do I set my own spending limits?
Limits are set in the account settings, and they apply to your play. A deposit limit caps how much you put in over a period you choose. Lowering a limit usually takes effect at once, while raising it waits. Decide the number before a session, not during one.
Where do I find help if play stops feeling balanced?
Support can point you to the tools offered inside your account. These include limits and a break from play. Use the break option if you need distance without closing the account. Reaching out early keeps a short pause from turning into a bigger problem.
Never share your password or sign-in codes with anyone who offers help in a message.