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You tap the deposit or withdraw button and the screen returns a refusal instead of a confirmation. The most common cause is that the request breaks one of the account or payment limits attached to your profile.

Deposits and withdrawals declined by account limits

The cashier stops the transaction and shows a short message about a limit being reached or the amount falling outside the allowed range.

• The amount sits below the smallest deposit the cashier accepts or above the largest one.
• Your account has a daily, weekly or monthly cap that the new request would pass.
• The payment method you chose carries its own minimum and maximum for this brand.
• A pending withdrawal still holds part of your balance and blocks a new request.
• The account is not fully set up, so the cashier refuses to move funds.

1. Write down the exact amount you tried to send and the exact wording of the refusal.
2. Compare that amount with the range the cashier shows next to the chosen method.
3. Try a smaller amount that clearly sits inside the range.
4. Split a large deposit into a few smaller ones only if your own cap allows it.
5. Check the pending withdrawal area and cancel nothing unless you truly want to.
6. Wait for an earlier request to finish before starting a new one.
7. Switch to a payment method that accepts the amount you have in mind.
8. Make sure the name on the payment account matches the name on your player profile.
9. Complete any empty profile fields, because an incomplete account can block the cashier.
10. Retry the transaction once, then stop and take a screenshot of the result.
11. Keep the screenshot and the time of the attempt ready for the support team.
12. Avoid repeating the same refused request many times, since it changes nothing.

Contact support when the amount is clearly inside the allowed range and the refusal keeps appearing.

Identity checks stuck or documents refused

The verification screen stays on pending, or an uploaded document comes back marked as rejected with no clear reason.

• A photo is blurry, cropped or shows glare across the text.
• The document has expired or the corners are cut off.
• The name on the document differs from the name on the player profile.
• Only one side of a two-sided document was sent.
• The file format or size does not match what the upload form accepts.

1. Open the verification area and read the status of each requested document.
2. Photograph the document on a flat, well-lit surface with all four corners visible.
3. Use the original document, not a photocopy or a screen picture.
4. Send both sides when the document has information on the back.
5. Check that the name, date of birth and address match your profile word for word.
6. Upload each file separately instead of combining several into one image.
7. Keep the file size small enough for the form to accept it.
8. Submit the corrected file once and let the review finish before sending more.
9. Repeat the same steps for a proof of address if one is requested.
10. Store a copy of everything you sent so you can refer to it later.

Players who signed up through bitstarzcasino.eu.com/ can send the corrected files through the same verification area without starting a new account.

Contact support when a document is clearly valid and readable but keeps coming back rejected.

Withdrawal pending longer than expected

The withdrawal shows as pending while the balance has already left your playable funds.

• The request arrived during a busy period and is waiting in a queue.
• Verification is still open, so the payout cannot be released.
• A bonus is still active and its conditions have not been met.
• The payment method needs a confirmation step from you.
• An earlier withdrawal is still being handled.

1. Check the withdrawal status in your account history rather than the main balance.
2. Confirm that verification shows as complete for every requested document.
3. Review whether any active bonus still applies to the funds you want to withdraw.
4. Finish the bonus conditions before requesting the payout again.
5. Look for any message asking you to confirm the payment method.
6. Make sure the payment account belongs to you and matches your profile name.
7. Avoid sending a second withdrawal request while the first is pending.
8. Keep playing to a minimum until the pending request clears.
9. Note the time you submitted the request and the amount involved.
10. Wait for the current request to finish before changing your payment method.
11. Take a screenshot of the pending status for your own records.
12. Send one clear message to support if the status has not moved at all.

Contact support when verification is complete, no bonus is active and the request still sits unchanged.

Welcome bonus or free spins missing

The deposit lands in your balance, but the bonus or the bitstarz free spins never appear in the bonus area.

• The deposit was made without the bonus code entered in the right field.
• The minimum deposit for the offer was not reached.
• The bonus was already claimed on an earlier deposit.
• The offer does not apply to the payment method you used.
• The bonus code was typed with a space or a wrong character.

1. Open the bonus section and look for the offer before doing anything else.
2. Check your deposit history to confirm the payment went through.
3. Compare your deposit with the minimum the offer requires.
4. Re-enter the bitstarz casino bonus code exactly as shown, with no extra spaces.
5. Place the code in the bonus field during the deposit, not after it.
6. Read which payment methods the offer accepts and whether yours is included.
7. Confirm you have not already used the welcome offer on this account.
8. Refresh the bonus page once the deposit is confirmed.
9. Take a screenshot of the deposit and the empty bonus area.
10. Send one message to support with the code you used and the time of the deposit.
11. Do not deposit again for the same offer until you get an answer.

Contact support when the code was correct, the deposit qualified and the bonus is still absent.

Finish verification and clear any pending cashier request before you deposit again, since a complete profile prevents most declined payments and stuck withdrawals.